Previously Viewed RCE's no longer available

If you are having difficulty with the ScotlandsPeople site, or have answers

Moderator: Global Moderators

Post Reply
Falkyrn
Posts: 233
Joined: Mon Jul 18, 2005 7:04 pm
Location: Scotland

Previously Viewed RCE's no longer available

Post by Falkyrn » Fri Jun 02, 2017 10:32 pm

Is anyone else having problems trying to view previously purchased RCE records - I have 2 pages of these and repeatedly get an error message claiming they are " Modern Records" and only available at the centres, despite the viewed dates listed next to them (some of these "modern Records" are from the 1890's). I have emailed Scotlands People (24th May) but have had no response from them
~RJ Paton~

AndrewP
Site Admin
Posts: 5874
Joined: Sun Dec 12, 2004 1:36 am
Location: Edinburgh
Contact:

Re: Previously Viewed RCE's no longer available

Post by AndrewP » Sat Jun 03, 2017 12:30 am

As the RCEs are now free to view, if you have the original certificate in your saved items, do you get the link from there to the RCE?

All the best,

AndrewP

Falkyrn
Posts: 233
Joined: Mon Jul 18, 2005 7:04 pm
Location: Scotland

Re: Previously Viewed RCE's no longer available

Post by Falkyrn » Sat Jun 03, 2017 11:35 am

Thanks for that - I hadn't thought of doing it that way around.
Unfortunately it doesn't seem to work from the saved images but doing a new search and then selecting the paid image seems to work (now only two pages to work my way through :roll: )

A pity that SP haven't bothered replying to the contact mail I sent (through their own system).

Update - some of the RCE's appear to be available through the saved images section of my account but not all of them - those I will need to search for as described above.
~RJ Paton~

carolineasb
Posts: 102
Joined: Tue Jan 30, 2007 2:15 pm

Re: Previously Viewed RCE's no longer available

Post by carolineasb » Sat Jun 03, 2017 4:30 pm

Same here, no reply from Scotland's People :(

All of a sudden though, RCEs seem to be working! Hopefully now fixed!

Post Reply

Who is online

Users browsing this forum: No registered users and 1 guest