Kathy,Kathy wrote:David, if you had said this outsourcing had gone to an English speaking country, I would not feel annoyed, most of us have had the calls from India, from people who purportedly speak English, but cant understand a word they say.
Many people in India (and I assume the ones doing the transcriptions) speak English as a first language, due to the history of the British occupation of that country. For reading and writing there is very little difference between your English and theirs (except theirs may be more archaic in certain areas-- all to the good in this instance). As usual, it is the spoken language that differs the most. The Indian accent in English is difficult for many to understand (as, for example, the southern American accent is for speakers of Indian English), but that does not mean that the language itself is different. I would imagine that many of us on this board would have a hard time understanding each other if we were speaking, instead of writing (or if we wrote like we speak, e.g. many people's confessed difficulty understanding Davie's posts
Okay, I will step off the linguist's soapbox now
Regards,
Sarah
P.S. I would agree with Lesley's comments just posted while I was writing this