ANCESTRY Down Again

[kenspeckle]

Ancestry has been down since yesterday evening here in Australia they did have a notice on their blog that trees would be down but all the rest would be fine none of the bookmarks I have work any more as I found it easier to bookmark Ancestry UK and Ancestry Aust ect so I could go direct to all the records for those areas those bookmarks now all go to a page that says check back later I was able to get to Ancestry Uk only once and bookmarked it but when I looked in the bookmarks folder its empty I tried a few other Ancesrty pages and NONE will bookmark

and I find that I am automatically taken to Australia even though I want UK records but not even to the Australia p[age it takes me to the recent member connect activity
I have written on the blog hoping they will fix it ... anyone else having this problem ?
I have world deluxe membership and I live in Australia but want to research in UK and the page now picks the ISP of the country you live in and takes you there instead of being able to choose go to UK USA CANADA records this is not good at all and makes it impossible to navigate around records whoever came up with this idea should be sacked its getting beyond a joke
also IT team no longer can you bookmark a page it shows only a blank !!

[paddyscar]

Hi Kenspeckle:

I have selected Ancestry UK, and the site recognizes that my address is Canada, so it asks me if I want to launch Ancestry CA or continue on to Ancestry UK. Then I have a few seconds to confirm I meant I wanted to the UK site.

Yahoo is also doing this. I find it irritating but I guess they think we aren't bright enough to know what we actually want, or they are just trying to 'dumb-down' to the lowest common denominator!?

Hope Ancestry gets it's act together. Have you tried entering through Ancestry.ca - long way round for a shortcut, but once on, it might get you operating the features that are no available on your site at the moment.

Frances

[Currie]

Hello Lesley & Frances,

If I delete my Ancestry cookies and then try to go to ancestry.com or ancestry.co.uk I get redirected to ancestry.com.au, to the page with the lady in the brown dress holding up the picture. At the very bottom right of that page there’s an ancestry.com.au button that has links to other ancestry sites. If I go to each of the sites I’m interested in I’ll pick up a new cookie for each of them.

It appears that the browser only gets the redirection from ancestry.com etc to ancestry.com.au if you don’t have an ancestry.com etc cookie. Possibly you’ve deleted your cookies recently. To get your ancestry.com and ancestry.co.uk etc cookies back just do as I did. You may have to delete all of your cookies to start with.

That seems to be the problem. See if the above does any good.

If I remember correctly the last time I checked ancestry.com.au was very much more expensive than all the others and no doubt they want to hide this fact from Australians who can get exactly the same service from ancestries elsewhere should they care to shop around.

Hope that works,
All the best,
Alan

[kenspeckle]

Thats what it used to do up till recently I had got smart and made bookmarks of UK Canada USA & Aust so I could go directly where I wanted immediately but now they do not work since the breakdown yesterday , and they have have set it on search engines to bypass so now you get directed to where your ISP is .. If I go to Ancestry .ca it takes me to recent member connect & my cousins family tree instead of the records to select from its all behaving quite awful so hopefully they will sort it out
I am getting fed up with how it behaves with trees and took mine off as it keeps popping up with possibles that are not even mine really annoying and could be a trap for the new researcher, also I see now that sometimes there are 6 or 7 trees all with the same info as people just add on form other folks trees
A family connection of mine had no idea that 5 other trees had taken her photos and they had not even bothered to contact her (basic manners hello I see you share the same family do you mind if I also have a copy of your images ? DUH! ) I wrote to the folk and got no reply although they were active on Ancestry in the days preceding and following... My cousin has now made her tree private

Living in Australia a months access world wide deluxe is around $50AUD if I buy via Ancestry.au compared to $32 AUD if I purchase it via Ancestry.com..... I actually rang Australia number early last year to query and she said that just what we charge here so I always renew at Ancestry.com especially with the exchange rate having been so good in the last 2 years

[kenspeckle]

Hi Alan it is becoming very difficult to get to just Ancestry.com even with clearing cache deleting cookies ect they have changed it and I only do subscriptions via .com as its heaps cheaper which really means that ALL Australians are being ripped off to the tune of around $17 on a casual monthly sub for World deluxe the records are all the same I have posted this info a few time on various lists in the past few years since .AU started and if it gets to the stage that I can't get on via Ancestry .com and still have to pay more in OZ I will contact ACCC simple as that
at the moment Aussie dollar is $33.25 for the US $29.99 a month for world deluxe I can get into ancestry USA after cookies ect are deleted its $16.74 a month cheaper in AUD by doing it at .com
regards lesley

[SarahND]

Hi all,
Ancestry was down most of yesterday morning for me here in Europe as well. The annoying thing was that after whatever they were doing, it no longer automatically recognized me and wanted my password... which I haven't had to type in for years now and of course had forgotten!

I, too, suddenly get the site in French when I'm in France and when we were visiting our daughter in Munich last month it was suddenly in German. As Frances says, more and more sites are doing this: yahoo, ebay, amazon, etc. And even if they don't totally switch the page, the pop-up ads change language! Annoying. The same sort of thing that drives me insane with word processing programs that think they know what I want to say and "correct" it I suppose they are right 90% of the time, with the same people who use 123456 as their password (See Alan's password post:)
viewtopic.php?f=1&t=14672&p=116536#p116536

Meilleurs voeux,
Sarah, in France

[garibaldired]

Hello All,

I hope no one minds me hijacking this thread a little?
I took the pay-as-you-go option at ancestry to allow me to view 12 records over 14 days. Great, I thought, but as I was only exploring a possible branch I saved the records to my shoebox. Now I find my membership has run out and I can't access my shoebox records; I just see the list!
Perhaps if I'd thought this through properly............

Best wishes,
Meg

[SarahND]

Oops, Meg...
Always download to your computer, then they're yours to do what you want with! I never use the shoebox option, since when I tried once I was unable to give the records my own names and it was impossible to tell what was what without opening them.

All the best,
Sarah

[annie1]

Hi Meg,

I did the very same as you the last time I used Ancestry, I only use the pay as you go option, you can access the records in your shoebox the next time you purchase credits. This week I decided to look at the American 1950 census substitue, as they had sent me an e-mail telling me all about it That was a waste of time for me, as I kept getting lots of people with the same surname and never found who I was looking for, I then bought some more, but when I went to view any Scottish census results I had to use one credit, then if I wanted to see where all the others in the household were born it kept asking me to use more credits, it didnt happen with the English Census, so I dont know what has happened.
Anyway I did get a huge surprise and found an Gt Uncle who immigrated to Canada in 1921 on the passenger list after 8 yrs of trying

Ann

[garibaldired]

Hello Ann and Sarah,

Yes I downloaded the certificates (those London records are excellent!) but stupidly thought I wouldn't clog up my computer with records which might prove not to be important! As if they wouldn't be.........!
Sarah has very kindly offered to retrieve them for me so that solves my problem and I'll make sure I don't make the same one again!

Like you, Ann, I looked at the 1950 census substitute (having had the same email as you!) and had the same problem. But then I find searching on Ancestry generally really hit and miss. It baffles me I often have trouble finding things I've found before - that's how bad I am!

At least you did find a lost relative, Ann so every cloud etc.......! I managed to find a case of bigamy where both parties remarried she as a widow and he as a bachelor .

Best wishes,
Meg