Scotland's people

[Donboy]

Hi all

Just wondering if any body could give me some advice on how to retrieve the data that I have in Scotland's people. My problem is that I had account with Scotland's people that had a a lot of search results and time line data. Tracing my family history has been something that I have done over the last 3 to 4 years. But over these 3-4 years there has been times that I have taken a step back from it for long periods of time due to hitting brick walls.

My problem is that during one of these times of inactivity my internet provider was changed and I have now got a new email address with the new internet provider. But I did not remember to change my email address in my Scotland's people account now I have forgotten my Scotland's people password and unable to retrieve it as it gets sent to my original internet provider email address that is no longer available.

Any advice on how I can get my data would be much appreciated.

Regards

Donald

[margarita]

This is taken from ScotlandsPeople Customer Information / Account Maintenance

"Forgotten password:

If you have forgotten your password, click on the "Forgotten password?" link on the home page. Enter your username and we will send a new password to the email address of this user.

If you have forgotten your password and can no longer access your email account, please contact us with your previous account details i.e. previous email address.
N.B. If you sign up for a completely new account with a new username we will be unable to transfer previous searches, viewed images and credits.

If you are having problems with your username or password, please Contact Us for assistance. "

http://tinyurl.com/24wmejn

Hope this helps.

Regards,
maggie

[emanday]

Hi Donald,

As Maggie said, Scotland's People will be able to help you out with this.

A friend had the same problem about a year ago and the folk at SP couldn't have been more helpful.