Anyone else have email problems with Scotlandspeople?

[jillwelsh]

I am having a frustrating problem accessing my account with Scotlandspeople and wonder if anyone else has had the same problem.

I haven't been doing much genealogy lately but when some new info (and more time) came to light I went on and requested a new password.

The pasword is reset and sent (according to SP) however it never arrives in my inbox - I have made the "unmanned@scotlandspeople.gov.uk" a trusted address with my ISP - have written to the email hosts who are not blocking the address (I receive their occasional newsletters from this address anyway).

I have checked the webmail account in case the password messages are there - nothing.
I have checked the spam folders - nothing.

Does anyone have any bright ideas that I can try? I am using Macmail on my laptop; webmail from Fasthosts; and a Blackberry to receive all my emails (which are all on the one address). I have about 7 years worth of certificates and info stored on my account but no way of accessing it as they have resent the password several times now.

Any suggestions gratefully received!

Jill

[Isabel H]

This doesn't help but it sounds as if you are having the opposite problem from the one I still have from time to time. See this thread: viewtopic.php?f=31&t=14220

I would guess that, unless your user name is your e-mail or something equally distinctive rather than just a forename, your reminders are being sent to someone else (not me this time!). I don't know what the answer is as the SP site gives only e-mail contact details

Perhaps someone on the User Group can suggest a solution, or will at least know where to write or phone.

I'll be interested to see how this is resolved. Good luck.